What courier do you use for deliveries?

We make use of The Courier Guy for local deliveries. We also have our own deliver team that can deliver within the Pretoria-Johannesburg area.

How long does it take for home delivery?

We currently offer 3 types of delivery services:
Standard delivery: 1-2 working days;
Premium Next Day Delivery,
Rocket Mode 3 hour delivery (delivery within 1-3 hours from payment, only available within the Pretoria JHB area).

I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver on weekends.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please send us mail if you haven’t received tracking information within 24 hours from your purchase.

Can I collect from a local store?

You’re welcome to collect from our warehouse in Centurion. Please informs us before you visit us in order for us to get the goods ready that your’re interested in.

Do you deliver on Weekend?

We can arrange delivery over a weekend on special request and at an additional fee.

Can I track my item?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking information.

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.

Can I Pay Online via Card?

Yes, just select the “Payfast payment” option, and proceed with your credit card.

How do I apply a promotional code?

You can add a valid promotion code when checking out.

Can I use a different payment method?

Yes. You can use PayPal to pay for goods. Email us if you wanted to pay via Pay Pal and we’ll gladly assist you.

Do your prices including VAT?

All our online prices include VAT.

How do I know whether a product is new or used?

Please click on the product of interest and look at the “additional information” tab under condition. If it states, “new”, then the product is new. If it states “used”, the product has been used before.

Does all the products on your site come with a warranty?

Yes, all our products come with a standard 1-year manufacturers warranty or more if specified. In cases where the manufacturer’s warranty falls short of the 1-year warranty, we take responsibility for the remaining period, until your specified warranty period has expired.

Any physical damage to the product voids the warranty.

What does it mean when you specify that the box has been opened?

In some cases, we have to open the boxes of the goods we sell in order to verify the contents. Believe it or not, but we’ve been sold bricks in a box before, and we definitely don’t want you to get a surprise like that 😉

How do I check if an item is in stock?

All the items on our site are in stock. In some rare cases the item might have been sold in store, but will still display as “in stock” on the site until we’ve removed the listing from the site.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

Do you price match?

No, we don’t match prices, we beat them.

Where is my order?

Most of our deliveries are sent via The Courier Guy and we will send you an automated email with the tracking number of your order.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

How do I return an item?

Please send us an email regarding the order, and we’ll get the process going.

What if I'm not happy with the device purchased?

In the rare case that you’re not happy with the device purchased, we’ll gladly refund you or replace the device with something in our store of similar value.

You have a 30 day return policy with us, please not that the device should be in the exact same condition as it was when purchased to qualify for a full refund.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 1-2 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to info@mistertech.co.za

Make sure you include your order number, and an image of the parcel you received it in.

In some cases, the package might have been damaged in transport. Should this be the case, we will arrange a collection from you and inspect the device upon arrival. If we have determined that the package was indeed damaged during transport, we will process a full refund for you as the customer.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on info@mistetech.co.za